Answer™ - FAQ About the Shipping Brackets (Feet)
Both the Answer Model 8 and Model 12 are bolted to brackets for shipping:
The reason for these brackets is to create space for a fork lift or pallet jack to fit under for transportation:
When receiving the shipment, we always recommend inspect the body of your Answer Safe to make sure there are no shipping damages.
Please note: Scratching or peeling of the paint on the shipping brackets (feet) is NOT considered shipping damage as they are removed for installation.
Below is a download outlining how to remove the shipping brackets from your Answer Safe
You will need the following:
- 14mm socket wrench
- 5” thick x 24” long Wood to block the bottom of the cabinet a (2x4 and 4x4 works well)
Helpful Hints and Safety Tips:
- ALWAYS use two(2) people when working on the safe
- Work on a level surface with good traction
- Use cardboard or other cover to protect the floor.
- Make sure the doors are ALWAYS closed when moving or adjusting the Answer Safe.
- Do not tip or invert the safe, as the doors will slide off and you risk scratching the top.
To Download the full bracket removal guide, click here: Answer "Feet" Removal Guide
If you have any further questions, feel free to call or email our support team!
*Note: If you require assistance removing the base brackets or need technical assistance, please call 800-651-8835 or Contact Support