FAQ - What if My Package is Late or Lost?

How to track your package and get a status update: 

If your order hasn't arrived per the projected delivery date on the carrier’s website, please allow the carrier one(1) additional business day past the delivered scan (Monday-Friday) before contacting support.

Orders with multiple packages may be delivered on different dates and/or from different carriers:

  • For freight delivery please click HERE
  • For FedEx, UPS and USPS please track packages via the link provided in your shipping confirmation email.
  • If you did not receive a shipping confirmation email, please contact support.

NOTE: Please be sure to check around for your package; some carriers leave packages in hidden places so they cannot be seen from the street.  Also, check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.

If your package still has not arrived, please Contact Support call us at (800) 651-8835

Our offices are open 8:00 AM – 4:30 PM ET, Monday - Friday

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